- Cancellation Policy / No Show Policy
Notice of cancellation must reach the CENTRAL RESERVATION (Telephone: (65) 6298 8889, Fax: (65) 6396 8356, Email: email@example.com) and duly acknowledged by the same office 72 hours (3 days) ahead of arrival date.
If the guest failed to show-up on the arrival date (No Show) or cancellation of room reservation is done after the 72 hours threshold (3 days prior to the arrival date), the security deposit (if collected) will be forfeited or the cost of the rent for the booked but missed date will be charged.
- Shorten Stay Policy
If guest shortens his stay, the Kembangan Lodge Management will forfeit the security deposit as a last-minute cancellation, and refund the balance back either through cash or credit card or thru Paypal, depending on how the payment was received.
The guest shall be responsible for the replacement / reinstatement of any items damaged through misuse or other act of abuse. This shall apply whether the damage was deliberate or accidental.